Boston Celtics Job Posting

Job Title: Business Intelligence & Operations Intern

Department: Business Intelligence & Operations

Supervisor: VP, Business Strategy and Operations

Job Classification: Non-Exempt

Job Type: Part-Time, 29 Hours per Week (September - December)

Summary:

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Responsibilities:

Assist in the development of SQL scripts used to build Tableau server data sources and validate data accuracy
Build and validate data visualizations in Tableau, summarizing data in a way that is straightforward and informative
Assist with data accuracy audits in CRM system, including day-to-day maintenance of data
Update and analyze leads in email marketing database
Assist in tagging and categorization of social media posts
Assist Ticket Operations in a variety of Archtics related ticketing projects such as pricing structure, data maintenance, financial monitoring, and third-party integrations
Process and report on ticket donations for Shamrock Dreams program to Community Engagement
Field inbound fan questions related to tickets and troubleshoot technical issues
Support various fan engagement programs and solving in-person ticketing issues at the TD Garden Box Office during home games
Research and present best practices relating to business analytics and operations in the sports industry
Other collaborative duties as assigned by the Director of Business Intelligence

Qualifications:

Strong critical thinking, a growth mindset, an deductive problem-solving
Detail-oriented and thoughtful approaches to ensure accuracy and understanding of projects
Interest in developing ideas and projects from the ground up and being a self-starter
Enthusiasm to understand data, database management, and reporting and analytics
Ability to communicate and work with multiple departments and senior management

Learning Opportunities:

How to build data visualizations in Tableau, including how to tell stories and how to use data to drive insights to key stakeholders
Writing effective and efficient SQL scripts used to pull, validate, and manipulate data
A macro-level understanding of the role data plays in an organization, including how data flows out of and into systems used for ticketing, CRM, and email marketing
The ins and outs of a CRM system that manages hundreds of thousands of customer records
Foundation training and regular use of Ticketmaster’s Archtics ticketing system, the most commonly used ticketing system in professional sports

Requirements:

Must be a junior or senior undergraduate student or graduate student
Academic Credit
Ability to work scheduled home games and events

The expected range of annual salary/hourly rate and potential commission, if applicable, is included below. Where an employee or prospective employee is paid within this/these range(s) will depend on, among other factors, actual ranges for current/former employees in the subject position, market and industry considerations, budgetary considerations, tenure, performance, and standing with the company (applicable to current employees), as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Hourly Rate Range: $15.00

Banner Seventeen, LLC is an Equal Employment Opportunity Employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religion, creed, sex, pregnancy (and pregnancy related conditions), gender identity or expression, citizenship status, national origin, ancestry, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, familial status, status as a victim of domestic violence, military or veteran status, or any other category protected under applicable federal, state, or local law.

About Company:

Throughout the Boston Celtics’ storied history, they have long stood for equality and respect, including drafting the first African American player, hiring the first African American coach, and playing the first all-black starting five. The Celtics have won a record 18 NBA Championships spanning six decades, including eight in a row from 1959-1966, and winning their most recent in 2024. In addition, 51 former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. The team has been operating under local ownership since 2002.

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Intern, Business Intelligence & Operations - Fall Semester 2026